What action must the RMC take upon receiving requests for STRs?

When the Records Management Center (RMC) receives requests for Service Treatment Records (STRs), the appropriate action is to transfer those records to the Regional Office (RO). This process is essential because it ensures that the requested information is made available to veterans or those assisting veterans, such as claims representatives, who need the STRs for various purposes related to claims or benefits.

Transferring the STRs to the RO is part of the established protocol to ensure that the information is handled properly and in accordance with regulations outlined by Veterans Affairs. It facilitates the efficient processing of claims and ensures that veterans receive the services and benefits they are entitled to.

The other options, such as ignoring the requests, returning STRs to service departments, or destroying the records, are not appropriate actions and do not align with the responsibilities of the RMC in managing these vital records. Ignoring requests undermines the support that veterans deserve, returning records to service departments could interrupt the claims process, and destroying records could violate legal and ethical standards for record-keeping and access to veterans' information. Thus, transferring STRs to the RO is the established and necessary course of action.