What should VA do if it attempts to obtain private records?

When the VA attempts to obtain private records relevant to a claim, it is essential for them to notify the claimant of their efforts. This practice ensures transparency and keeps the claimant informed about the status of their case. Communication is critical in the claims process, as it fosters trust and allows the claimant to understand what is required for their claim to be processed effectively.

Informing the claimant also provides them with an opportunity to submit the private records themselves if they have access or to understand any delays that might be affecting their claim. This proactive approach can lead to a better claimant experience and can prevent misunderstandings or frustration related to the status of their claims.

The other options do not align with best practices for handling claims. Ignoring the claimant can lead to confusion and dissatisfaction, while considering the claim abandoned could result in unfair denial due to lack of communication. Acting only if records are received promptly does not promote a thorough and fair assessment of the claim.