What should you do if you have an inquiry regarding an appeal certified to the BVA?

When dealing with an inquiry regarding an appeal that has been certified to the Board of Veterans' Appeals (BVA), the most appropriate step is to call the BVA in Washington, D.C., directly. This is because BVA is the specialized body that handles appeals related to veterans' benefits and claims decisions. By contacting them directly, you can receive accurate and focused information regarding your inquiry, as they have access to case-specific details and can provide guidance on how to proceed with your particular situation.

Additionally, calling the BVA allows for real-time communication, making it easier to ask follow-up questions or clarify doubts immediately. This direct line of communication often leads to a more efficient resolution of your inquiry than other means of contact, such as email, which may take longer to get a response.

While contacting a VSO representative or visiting the VA regional office might offer support and assistance, they may not have the in-depth information regarding your specific appeal that the BVA can provide. Moreover, even though emailing the BVA could seem like a viable option, it generally lacks the immediacy and clarity that a phone call would provide for urgent inquiries.