What type of claims does the Intake Processing Center NOT handle?

The reason claims needing in-depth development are not handled by the Intake Processing Center stems from the center's primary role, which focuses on initial claim processing and ensuring that claims are correctly initiated. Claims requiring in-depth development often involve complex situations that may necessitate additional information, documentation, or verification from various sources beyond the initial submission. These types of claims are typically sent to specialized teams with expertise in handling more complicated issues.

The Intake Processing Center is designed to manage more straightforward tasks, such as processing initial claims, simple inquiries from veterans, and education-related claims that fall within its operational scope. Therefore, while simple claims can be resolved quickly at the center, claims requiring extensive investigation or development are transferred to the appropriate departments that are equipped to handle those complexities efficiently.